Refund policy

anomalies.studio

Legal Notices — Terms of Sale & Privacy Policy

Activity N°36209 — Productions Associées ASBL — BCE/TVA: BE 0896.755.397


PART 1 — GENERAL CONDITIONS OF SALE

1. Parties & Scope

These General Conditions of Sale (GCS) govern all purchases made on www.anomalies.studio. They are concluded between:

  • Seller: Iskandar Jani (info@anomalies.studio), affiliated to Productions Associées ASBL, registered in Belgium under BCE 0896.755.397 (VAT BE 0896.755.397), Rue Coenraets 72, 1060 Brussels, Belgium.
  • Purchaser: any person placing an order on the website, who declares having full legal capacity.

Placing an order implies full and unreserved acceptance of these GCS. Validation of the order form constitutes an electronic signature with the same legal value as a handwritten signature.

2. Products

anomalies.studio sells original design objects and furniture produced by the designer. Since most pieces are made to order, availability is confirmed upon order validation. If a product becomes unavailable after payment, the purchaser will be informed and offered the choice to modify or cancel their order, with a full refund if applicable.

3. Pricing

All prices are displayed in euros, inclusive of VAT. Delivery costs are additional and shown at checkout. The seller reserves the right to change prices at any time; orders are invoiced at the price applicable at the time of purchase.

4. Ordering

Orders are placed via the website order form. An order confirmation email is sent to the purchaser, including: product details, total price (VAT included), delivery terms, payment methods, withdrawal conditions, and applicable legal guarantees.

The seller reserves the right to refuse or cancel any order in the event of a dispute, prior non-payment, or any other valid reason.

5. Payment

Accepted payment methods: Visa, Mastercard, Maestro, and PayPal. Products remain the seller's property until full payment has been received.

6. Delivery

Deliveries are made worldwide. Any import duties or taxes are the purchaser's responsibility. The seller will endeavour to dispatch orders within:

  • 30 working days for deliveries within Belgium.
  • 45 days for deliveries within the European Union.
  • 60 days for the rest of the world.

Delivery times are indicative and do not give rise to damages in case of delay. The purchaser must verify the parcel upon receipt and report any damage within 48 hours by email to info@anomalies.studio with supporting photos.

7. Right of Withdrawal & Returns

The purchaser has 14 calendar days from the delivery date to withdraw from the purchase, without penalty and without justification, in accordance with Belgian Economic Law.

To exercise this right, the purchaser must notify the seller by email at info@anomalies.studio, providing name, order number, invoice date, and description of the article(s) concerned.

Important conditions:

  • Return shipping costs and risks are borne by the purchaser.
  • Products must be returned in their original packaging, in perfect resaleable condition, with all accessories and instructions.
  • Custom-made or personalised pieces cannot under any circumstances be returned or exchanged.
  • Refunds are issued to the original payment method upon receipt of the returned goods.

8. Legal Guarantee of Conformity

All products benefit from the statutory two-year guarantee of conformity (Articles 1649bis to 1649octies of the Civil Code) and the guarantee against hidden defects (Articles 1641–1649 of the Civil Code). Any non-conformity must be reported within two months of discovery.

9. Liability

The seller's liability is limited to the amount paid for the transaction in question. The seller cannot be held responsible for disruptions inherent to internet use or events of force majeure.

10. Intellectual Property

All content on the website — images, texts, designs, and underlying technology — is protected by copyright and intellectual property law. Simple hyperlinks to the website are permitted; framing, in-line linking, or deep linking is prohibited.

11. Disputes & Applicable Law

These GCS are governed by Belgian law. In the event of a dispute, an amicable solution will be sought first. Parties may also use the European Online Dispute Resolution Platform. Failing an amicable resolution, the courts of the Brussels Judicial District have jurisdiction.


PART 2 — PRIVACY POLICY

1. Data Controller

anomalies.studio (Productions Associées ASBL, Rue Coenraets 72, 1060 Brussels — info@anomalies.studio) is the data controller for personal information collected through this website. The website is powered by Shopify, which processes certain data as an independent controller; see Shopify's Consumer Privacy Policy for details.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact details: name, address, phone number, email.
  • Financial information: payment card details, transaction data.
  • Account information: username, password, preferences.
  • Transaction information: items viewed, purchased, or returned.
  • Device & usage information: IP address, browser data, navigation behaviour.
  • Communications: messages sent to our customer support.

3. How We Use Your Data

We use your personal information to:

  • Process and fulfil your orders, manage returns, and send order-related notifications.
  • Create and maintain your account, and personalise your shopping experience.
  • Send marketing communications (with your consent; opt-out available at any time).
  • Detect fraud, ensure security, and comply with legal obligations.

We do not sell, market, or lend your personal data to third parties. Anonymised statistics may be shared without identifying information.

4. Data Sharing

Your data may be shared with:

  • Shopify and service providers (payment processing, shipping, IT management, cloud storage).
  • Marketing partners, solely to personalise advertising based on your activity — you may opt out.
  • Legal or regulatory authorities when required by law.
  • A successor entity in the event of a business transfer.

5. International Transfers

Your data may be transferred and processed outside the European Economic Area. Where applicable, we rely on the European Commission's Standard Contractual Clauses or equivalent mechanisms to safeguard your data.

6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, data is securely deleted.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Receive a portable copy of your data.
  • Object to or restrict certain processing activities.
  • Withdraw consent at any time (where processing is based on consent).
  • Opt out of promotional emails via the unsubscribe link in any email.

To exercise these rights, contact us at info@anomalies.studio. You may also lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

8. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse traffic, and support personalised advertising. You can manage cookie preferences in your browser settings.

9. Children's Data

Our website is not intended for children. We do not knowingly collect personal data from individuals under the age of majority. If you believe a child has provided us with their data, please contact us for deletion.

10. Policy Updates

This Privacy Policy may be updated periodically. The revised version will be published on the website with an updated effective date.


anomalies.studio — info@anomalies.studio — Rue Coenraets 72, 1060 Brussels, Belgium